Claims Services

Lexelle’s Claims Services

Lexelle has a long established claims services department, experienced in handling and administering claims for brokers and insurers.

We handle personal lines products and also commercial lines including acting under delegated authorities for leading UK underwriters.

We believe in the philosophy that ‘Experience is key’. Our claims services staff are amongst the best, pulled from insurers, brokers and the legal sector.

At Lexelle, we pride ourselves on being able to deal with most general business claims, offering honest and grounded advice to you and your customers. We are also happy to white label if this is a requirement

We created our First Notification of Loss Team (FNOL) in order to further improve services to our customers. The team use our bespoke claims handling system to provide customers with an efficient and friendly claims reporting and initial assistance portal.

Why use Lexelle?

Lexelle is happy to consider any sizeable claims handling process. We will listen to your needs, possibly provide an alternative viewpoint and hopefully fulfil or exceed your requirements for meeting high quality and efficient service to both you and more importantly your clients.

Our bespoke claims handling system is based upon an industry-leading CMS for reliability and to enable across-company data transfer. The system is easily customised and so able to produce reporting that meets your requirements, from evidencing service levels to loss ratios.

We are also happy to work with your preferred third party service providers. If you do not have such agreements, but such services would be of benefit, it is likely we will be able to recommend one of our existing partners.

Next Step?

If you are in a fix and need immediate assistance, or if you are simply tentatively looking at alternatives to your existing processes, please contact us. We will be happy to come to your office or to meet at our claims hub. Get in touch by clicking here or call 0114 2493300 for more information.

First Notification of Loss (FNOL) services

Lexelle knows what matters to brokers. We deliver an outstanding First Notification of Loss (FNOL) service to make the post-accident and claims reporting process simpler.

Our experienced FNOL team members are trained to capture all essential claims data while offering a professional and friendly response to our customers’ drivers that have been involved in a road traffic incident.

We fundamentally recognise that good customer service assists with renewals and minimises complaints. So our approach is based on quality of service delivery. The service level for call answering is on the basis of 80 per cent of calls being answered within 20 seconds and this level has never been breached throughout the last 12 months.

Handling around 20,000 first notifications of loss claims every year, our FNOL team has outperformed previous suppliers for our broker partners on all key performance indicators on like for like accounts.

We have achieved this through our people, processes, systems and technology – as well as listening to what our partners want, being proactive and tailoring our service accordingly.

Lexelle provides specialist product FNOL services for our own products and other insurers ancillary products.

Call 0114 2493300 for more information or click here to contact us…

Testimonial from Autonet Insurance

“We launched an accident management partnership with Lexelle in 2013 to serve more than 200,000 policy holders. Lexelle acts as our First Notification of Loss claims line taking calls from our clients involved in road traffic accidents. This also includes windscreen claims, as well as fire and theft claims. Since the partnership was launched, Lexelle has provided an excellent level of customer services to our clients and has proved to be responsive to our needs and requirements.”

Jenny Devaney
Compliance Director
Autonet Insurance