FAQs
We understand that navigating through insurance policies and legal matters can sometimes raise queries. Our FAQs aim to address common questions we encounter, providing clarity and guidance on various aspects of our services and policies. Explore this section to find succinct answers and insights.
Our claims process is streamlined by having different options for each policy you hold with us. All of our claims procedures are outlined on our claims page.
Here at Lexelle, we endeavor to make your experience with us a great one, but if you are not happy with our service please follow the instructions on the complaints page.
If your Lexelle policy includes the free legal advice service it is available for you to use 24/7, 365 days a year. The helpline provides free legal advice for your personal legal issues, it is not intended to replace the services of a solicitor, but rather to assist you to identify the legal issues at hand, consider their legal rights and what courses of action are available to you and whether you need to consult a solicitor.
The free legal advice service can be contacted on 0333 400 8217.
The free legal advice helpline will provide general advice only and cannot assist with complex legal matters which may require reviewing documents or specific legislation.
The free legal advice cannot assist with matters that would fall outside of the following jurisdictions: England & Wales, Scotland or Northern Ireland.