Claims Handler

Do you have some Claims Handling or General insurance experience and would like to now join a team that are forward thinking, innovative and that can offer you opportunities to develop and progress in your career?

As a leading wholesale insurance broker we provide niche insurance products, flexible schemes and individually tailored services for brokers, broker networks and IFAs.

We have one of the broadest ranges of added value insurance products and services in the market. So, we can offer our clients a competition-beating suite of solutions – a ‘one stop shop’ for all their insurance needs. Our clients include an extensive list of market leading insurance brokers in both the UK and the Republic of Ireland.

Across the business, we foster a culture of inclusivity and champion personal development so that each employee has opportunities to shine and flourish, and we want you to be a part of it.

As a trained Claims Handler, you will provide a comprehensive claims management service from notification through to settlement, to all our customers and clients.

Our Claims Team members have a varied role and are responsible for investigation, handling and settling claims under delegated authority.

Role Responsibilities

  • Managing your own workload in accordance with agreed targets. To ensure work undertaken is conducted in a manner that meets the client, business and regulatory requirements
  • Take calls and handle correspondence to resolve queries from clients and brokers relating to claims, processes and policy terms.
  • Consider and where appropriate settle clams and fees covered by the underlying insurance policies
  • Build relationships, trust and respect with clients and customers
  • Take notification of all new claims, consider and identify any applicable cover that may be relevant
  • Source and review evidence that may be relevant to the claim,
  • Assess Prospects of Success and negotiate with third parties
  • Manage and drive the clients claim forwards taking in to account both the client’s and the business’s needs, keeping all relevant stakeholders informed of any and all developments at all times
  • Handle claims on behalf of underwriters in relation to all lines of Lexelle business from inception to settlement
  • Develop a deep understanding of cover available under all policies and relevant claims processes for motor and non-motor insurance
  • Maintain a good understanding of regulatory requirements and civil litigation
  • Assist Management where necessary
  • Manage diary/task lists for claims.
  • Undertake any tasks which may be required to ensure the smooth running of the department
  • Adhere to FSA and Data Protection regulations
  • Work to targets on both quality/quantity of work

What We Need From You

  • Work well with others
  • Confident communicator at all levels
  • Well organised, self-motivated with the ability to work in a fast-paced environment
  • Ability to meet targets / deadlines
  • Ability to learn new processes quickly and develop a deep understanding of the work being undertaken
  • A good/sound history/experience relating to general insurance is not essential but is advantageous
  • Some claims/basic legal knowledge would be an advantage
  • Minimum of 5 GCSE’s graded A-C or 5 upwards
  • Good decision making and ability to justify decisions made.

What We Offer You

  • Competitive starting salary – DOE
  • Opportunities for you to progress and develop further
  • Healthcare cash plan
  • Pension Scheme
  • Free Parking
  • Free Costco Card
  • On-site canteen
  • Death in service
  • Employee Assistance Programme

If you are looking for a new and interesting role where you are not just another agent following a process, but a member of a team, making decisions and a real difference to our customers, we WANT to hear from you!! Please APPLY NOW!

We’re always looking for new people to join us who represent our values and want to take advantage of our experienced and award-winning training programs. If you do not see a role that complements your experience, you can always submit a speculative CV!

Lexelle Ltd are an equal opportunities employer.